The Green Kangaroo

Terms & Conditions of Sale

Payment Policy

Payment is due in full at the time customer places the order. For security purposes, The Green Kangaroo, Inc. will authorize customers credit card at the time the order is placed, but the card will not be charged until a proof has been approved or thirty (30) days after customers order confirmation – whichever happens first. In order to assure product supply and completion The Green Kangaroo, Inc. reserves the right to cancel any order or not provide any applicable promotional or discount pricing if proofs have not been approved within thirty (30) days from date of initial order.

Please note: Occasionally, issuing banks for debit cards may reflect this authorization as a hold on customer’s funds. Customer must contact the issuing bank for details on customer’s specific policy.

Collection Costs

The Green Kangaroo, Inc. reserves the right to seek collection of all payments due in the event customer’s credit card payment is rejected or denied. Such collection costs may include interest at the then applicable maximum legal rate, plus all reasonable attorney’s fees and costs associated with such collection.

Changes to Customer’s Order

Changes to customer’s quantity, graphic design components, fonts, wording, etc… can be made during the proof process. Any charges relating to changes to customer’s order, such as additional proof fees, increases or decreases in quantity, and other arbitrary cost-related items will be updated and reflected on customer’s online invoice after proof approval. MATERIAL CHANGES(such as product selection, paper color, ribbon, etc… are strongly discouraged, but if necessary, may incur a restocking fee.

Promotional & Discount Pricing

All promotional and discount pricing offers are valid for thirty (30) days from initial offer of discount unless otherwise specified. All orders must be placed within such time period to receive the promotion or discount. In addition, in order to ensure receipt of any promotional pricing or discount on customer’s order the proof must be approved or order confirmed by customer within thirty (30) days of receipt. The Green Kangaroo, Inc. will not be required to apply such discount or promotional pricing after such thirty (30) day period has expired unless agreed otherwise.

Cancellations, Returns and Refunds

Returns and refunds will be considered on an individual basis at the sole discretion of The Green Kangaroo, Inc. Cancellations made before proof approval will be subject to a fee of 35% of the total purchase price – PLUS any additional custom fees charged (i.e. map fees, custom design, etc…) which fees shall be charged to customer’s card upon notice of cancellation. Orders canceled after proof approval will not receive a refund.

Please note: Customer will be responsible for risk of loss, shipping and handling fees for returning or exchanging any product ordered. Additional fees may be charged to customer in the event customer fails to follow the return or exchange instructions provided to customer by The Green Kangaroo, Inc.

Customer Approval

We trust our customers to make sure that their spelling, grammar, colors, and all other printed content is correct in the proofs they receive. Customers are responsible for making any and all necessary corrections before indicating their approval to send the job to production. The Green Kangaroo, Inc. cannot be held liable in any way for errors in spelling, grammar, color and all other printed content once the proof has been approved by customer. Customers are obligated to pay all original and additional costs in the event that an order needs to be reprinted due to errors that existed in an approved proof. The Green Kangaroo, Inc. may be able to discount a reprint request in its sole discretion. However, the cost of a reprint is in addition to the cost of the initial order placed, and the costs associated with it.

Custom Design Fees

For custom designs, the custom design fee is charged when a customer commissions The Green Kangaroo, Inc. to create a completely unique piece (i.e. not a product from our Signature Collection). Design fees vary from $25 for a basic design or file acceptance fee to $125 or more for complex design work. Fees charged for custom work are fully non-refundable.

Variations

Due to the artistic content of our designs and the natural origin of many of our materials, there may be some slight variation from piece to piece. All of our products are individually inspected against the highest quality standards.

Satisfaction

The Green Kangaroo is proud of our strong history of excellence and we aim to exceed customer’s expectations in our products and our service. However, customer should inspect the order carefully once it arrives! If, for any reason, customer is not satisfied with customer’s order, customer should contact us within three (3) business days of receipt of delivery. We will evaluate the request at that time and determine how to address it. We cannot honor requests to repair or replace damaged goods if the request is submitted more than fourteen (14) days after the order is shipped.

Product Selection & Offering

All prices, product designs, and their accessories are subject to change without notice. From time to time product supplies are discontinued by supplier or in use by The Green Kangaroo, Inc. The Green Kangaroo, Inc. may still be able to fulfill customer’s order if such product or supplies have been discontinued, but cannot guarantee such order fulfillment. If a customer has ordered a sample or expressed interest in a design that is no longer available, he/she should contact us directly to determine if fulfillment is possible.

Advertising and Marketing

The Green Kangaroo, Inc. reserves the right to use any and all products designed and produced by its staff for advertising and marketing purposes, whether such creation is a custom order or otherwise. This use also includes, but is not limited to using customer testimonials and customer designs as product samples, in photographs and in advertisements. This applies to all marketing and advertising by The Green Kangaroo, Inc. both online, verbal media and in print. If customer is opposed to any aspect of his/her design being used in this manner, customer must notify us in writing at the time of order placement.

Ownership & Proprietary Rights

All designs and graphical representations and rights, title and interest of any printed materials created by The Green Kangaroo, Inc., whether custom order or otherwise, are the sole and exclusive property of The Green Kangaroo, Inc. The products and content represented on www.tgkdesigns.com and in printed marketing material may not be reproduced in any fashion without the express written consent of The Green Kangaroo, Inc.

Shipping

Ownership and responsibility for risk of loss to any ordered products passes to customer upon delivery by third party shipping company. The Green Kangaroo, Inc. reserves the right, but is not required to insure any such products with the third party shipping company until delivery confirmation is received. Customer should notify The Green Kangaroo, Inc. immediately if customer believes part of the order is missing, wrong or damaged.

Circumstances Beyond Our Control

The Green Kangaroo, Inc. will not be liable for any failure to perform any of its obligations during any period in which such performance is delayed or made impossible by circumstances beyond its reasonable control, such as fire, flood, war, embargo, strike, riot or the intervention of any governmental authority.

Warranties

The Green Kangaroo, Inc. strives to make sure customer’s product is created and delivered in accordance with customer’s ordered specifications. However, it makes no other implied or express representations or warranties as to the fitness or use of customer’s product for a specific purpose.

Liability

The Green Kangaroo, Inc. cannot accept liability beyond the remedies set forth in these terms and conditions and CUSTOMER’S order details. This limitation shall include, but not be limited to any liability for product not being available for use, lost profits, loss of business or any other damages. Except as otherwise expressly provided herein The Green Kangaroo, Inc will not be liable for any consequential, special, indirect or punitive damages and in any such event The Green Kangaroo’s liability for any claim of loss shall be limited to the product order price paid by CUSTOMER.

Arbitration

The Green Kangaroo, Inc. and customer agree to attempt to resolve any claim, dispute, or other controversy between customer and The Green Kangaroo, Inc. through negotiations with persons authorized to resolve the dispute or through mediation rather than through litigation if possible.

Governing Law/Venue

These terms and conditions and any purchase order terms placed with The Green Kangaroo, Inc. or any claim, dispute or controversy arising from such terms or purchase shall be governed by the laws of the State of North Carolina, without regard to conflicts of law. The Green Kangaroo, Inc. and customer agree that the State Court of the State of North Carolina and the United States District Court for the District of North Carolina shall have exclusive jurisdiction and be the proper venue for any and all lawsuits that may arise pursuant to their customer relationship.