We accept Visa and Mastercard.
North Carolina residents will be charged in-state sales tax on your order. Out-of-state orders are not charged sales tax. Sales tax is determined by the shipping address. If you pick up your order at the TGK Studio or have it shipped to a North Carolina address, you will be charged North Carolina sales tax.
Payment is due, in full, at the time you place your order. For security purposes, The Green Kangaroo will authorize your credit card at the time the order is placed, but your card will not be charged until a proof has been approved (or 1 month after your order confirmation – whichever happens first). Please note that, occasionally, issuing banks may reflect this authorization as a hold on your funds.
Once you have saved the product of your choice in your cart, select “enter coupon” to provide your coupon code. You may then proceed to checkout, where you’ll be able to view the adjusted total reflecting the appropriate discount. When promotional items are offered, you may see them as a selection during the “build & buy” process, in which they will be included in your order and proof set.
Once we receive approval of your digital proofs (which are created for you within 1-3 days of receiving your order), your order goes into production. The production time varies based on the product, and we’ve created a handy table for you to reference here:
TGK Guidelines for Estimated Ship Dates
| Product Category | Standard Production | Rush Production |
| Pocket & Signature Raised Invitations | 15-20 business days | 7 to 10 business days |
| Signature Invitations | Approx. 10 business days | 7 to 10 business days |
| Save the Dates | Approx. 10 business days | 5 to 7 business days |
| Programs & Table Stationery | Approx. 10 business days | 5 to 7 business days |
| Couture Invitations | 4 to 5 weeks | 2 to 3 weeks |
| DIY Pockets, Wraps & Materials | 7-10 business days | not applicable |
You will receive notification via email regarding your estimated ship date, or the date your order is scheduled to leave our studio, once your proofs are approved.
Shipping costs range from $10 to $30 depending on your order subtotal.
Base Shipping Costs
| For Subtotals Greater Than | For Subtotals Less Than Or Equal To | Shipping Cost |
|---|---|---|
| $0.00 | $100.00 | $10.00 |
| $100.00 | $200.00 | $15.00 |
| $200.00 | $350.00 | $20.00 |
| $350.00 | $500.00 | $25.00 |
| $500.00 | $1300.00 | $30.00 |
| $1300.00 | and up | Free |
Our standard method of shipping is UPS Ground. The cost of ground shipping is based on your order subtotal and the type of product you are purchasing. If you would prefer another method of shipping, please contact us.
The order subtotal does not include rush fees, shipping itself, or tax. For example: If your order for invitations is $1200 and you apply a rush fee of $125, making your total $1325, shipping would be calculated based on the $1200 order subtotal.
Couture Wedding Invitations Due to the “box” design of our Couture Collection, the base shipping rates do not normally apply. Shipping rates will be determined upon completion of Couture orders. In the event that the actual cost of shipping for a Couture Order exceeds the amount stated, the difference will be charged when your order ships.
Note: Free shipping does not apply to Couture Orders- however, a $30 shipping credit will be applied to all Couture Orders over $1300.
There are 2 things you need to consider (and the costs associated with each) when choosing to expedite your order – RUSH Production and Expedited Shipping. Both options can be reviewed and selected at checkout. RUSH Production is the option for the TGK Team to produce your order faster than our standard turn around time. See our RUSH Fees. Expedited Shipping is the option to have your order shipped from our door to yours utilizing a service faster than UPS Ground.
The full cost for expedited shipping cannot be determined until we have prepared your order for shipment. Please note the following:
| 1 to 5 Regular Samples | More than 5 Regular Samples, or any Couture Sample | |
|---|---|---|
| Normal Shipping via USPS | Free | Free |
| Expedited Shipping | $5.00 | $10.00 |
We want you to be totally satisfied with your order, and we understand that you want to see your order before it gets printed. To help make this happen, TGK gladly provides complimentary proofs for your order!
To maintain our exceptionally high standards for quality and customer satisfaction, it is important for our customers to understand and honor our proof system. Under no circumstances will The Green Kangaroo proceed with an order without an approved proof.
Your proof will be ready to view within 1-3 business days after you have submitted your order. Please note that custom designs or custom maps can occasionally add 1-2 additional days. You’ll receive an email when your proofs (or revisions) are ready to view.
You will receive a proof of every item that you’ve ordered, including extras such as guest addressing or matching note cards.
In order to view your proof, you must first log in to your TGK account. Once you are logged in, you will see a section titled “Your Recent Proofs.” Click on the most recent proof in that section (there may be only one if this is your first order.) Once your proof set opens, you may click on each individual file to review your proofs.
If you would like to make a design change, just click on the “request revision” link underneath your proof to type in your revision request. Once you submit your changes/revisions to TGK, our Design Team will generate another round of proofs for you. You will receive a new email any time a new proof set is ready.
We are happy to provide up to 2 complimentary proofs for each and every item that you buy. Additional revisions/proofs can be provided, though we will charge a $25 fee for each subsequent set of revisions requested after the final/2nd proof has been sent.
In order for us to provide you with the best possible turnaround time, we are required to begin working on the claimable aspects of your order (i.e. paper, pockets, ribbon, crystals, etc.) as soon as we receive it! This allows time for us to order materials not currently in stock and time to create and assemble pockets.
While we do provide you with a proof of every item ordered, please keep in mind that the proofing process is intended to provide you with the opportunity to review and revise the content, design & layout of your product. It is not intended to be used as a time to revise your pocket, paper, ribbon and/or crystal selections. However, we do understand that your wants & needs can change and we want you to be happy with all aspects of your order! If it is necessary for you to change one of these selections, please contact us with this request. A re-stocking fee may apply.
Different computer monitors show color in very different ways. For this reason, we always send you ink swatches when you order samples from our site so that you can know for sure how the colors you’ve envisioned will appear on the paper you selected.
If no revisions are necessary, just click “approved as-is” and then “submit.” Your proofs are approved and your order is ready to go into production!
While we work closely with our clients and try to alert them when we notice a potential typo or error, the responsibility for identifying and correcting mistakes to the proofs lies with the customer. With so many unusual spellings of names and venue locations, not to mention the myriad styles of wording wedding invitations, we must trust our clients to check (and double check!) that everything is worded and spelled the way you want it.
Rest assured that any errors made by The Green Kangaroo will be corrected immediately at no cost the customer. Errors overlooked by the customer and identified after final proof approval will only be corrected and reprinted at the expense of the customer. (Consideration will be given to discount the retail value of the reprinted item, if possible.)
Determining postage for your invitations is a bit tricky. Here’s why… We allow a lot of customization during the order process. Our papers are slightly different weights and sizes, which means each order is different and unique, right down to the final weight of the invitation. What we do know is:
Rates do change from time to times, so be careful when buying postage ahead of time. The rate may change by the time your invitations are mailed out.
Also, don’t forget to apply postage to your reply cards! If you selected a postcard style reply, your rate may be less expensive.
Yes. All of our wedding invitations include gummed outer envelopes, and inner envelopes without gum. (And all of our envelopes for wedding invitations are square-flapped, unless otherwise noted.) In some cases, you may be able to upgrade to a matching colored envelope, in which you will receive only a single envelope rather than the inner/outer envelope pair.
Time saving Guest Addressing is one of our most popular services! We make this process streamlined and simple by having you upload your guest list directly to our Web site in an MS Excel template we provide. You’ll receive a proof of your Guest Addressed envelopes in fonts to match the design you select for your invitation.
For all items that include envelopes, you can opt to receive the envelopes blank or have your return address printed for an additional fee. Typically, return address printing in flat black ink is $0.25/each, and flat colored ink is $0.35/each. The address will br printed on the back flap of each envelope. If you choose to have your return address printed in color, we will print in a color(s) that match your invitation. You will see a proof of your return address before we move forward with printing.
We always print your delivery address in flat Black ink on the front of the RSVP/reply card envelope. For an additional $35 upgrade fee, we will be happy to print the address in a color to match or complement your invitations. If your RSVP/reply card is a postcard, upgrades are not necessary. Addresses are automatically printed in matching colors on reply postcards.
Yes. All of our wedding invitations include gummed outer envelopes, and inner envelopes without gum. (And all of our envelopes for wedding invitations are square-flapped, unless otherwise noted.) In some cases, you may be able to upgrade to a matching colored envelope, in which you will receive only a single envelope rather than the inner/outer envelope pair.
Of course! We offer custom envelope liners as a “Design Extras” option on all of our wedding invitations.
No problem. We can typically ship your envelopes within 1 week of your proof approval to give you a head start on addressing. Just indicate this choice on the “Design Extras” tab of the product page when you order.
Absolutely! All of our wedding invitations can be customized with matching envelope designs printed in your choice of colors. Pricing and design information are available under the “Design Extras” tab of each product page.
As a service to you, we already include 5 to 10 extra inner/outer envelope sets with every wedding invitation order. But if you need more, you may order additional envelopes in increments of 25. We charge $10 per set of 25 inner/outer Envelopes (plus applicable tax and/or shipping).
Our Couture wedding invitations are mailed in small boxes, rather than envelopes, which adds to the custom, designer style of this unique collection. These coordinating boxes are included in the cost of each Couture invitation.
Need a little inspiration for wording your wedding invitation? Here are some popular verses.
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Traditional – Bride’s Parents Hosting Mr. and Mrs. Samuel Michael Smith request the pleasure of your company at the marriage of their daughter Lauren Belle to Mr. Carter Geoffrey Adams Saturday, the seventeenth day of April Two thousand and ten at two o’clock in the afternoon Saint Andrew the Apostle Catholic Church Cary, North Carolina Reception Immediately Following |
Popular – Couple/Families Hosting Together with their families Lauren Belle Smith and Carter Geoffrey Adams request the pleasure of your company at their wedding and celebration Saturday, the seventeenth day of April Two thousand and ten at two o’clock in the afternoon Saint Andrew the Apostle Catholic Church Cary, North Carolina |
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Modern – Host Neutral The honour of your presence is requested at the marriage and celebration of Lauren Belle Smith and Mr. Carter Geoffrey Adams Saturday, the seventeenth day of April Two thousand and ten at two o’clock in the afternoon Saint Andrew the Apostle Catholic Church Cary, North Carolina Dinner & Dancing to follow |
Not sure any of these work for you? Contact us and we’ll be happy to guide you in selecting the most appropriate wording style!
Stuck on how to word your reply/RSVP card? We have examples of those right here! Feel free to mix and match the content to come up with something that is unique and just right for you!
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RSVP Sample 1 Kindly Respond by April 6, 2010 M ____________________________ ____ will be delighted to attend ____ regretfully cannot attend |
RSVP Sample 2 The favor of a reply is requested by April 6, 2010 Guest Name(s) ____________________________ ____ accepts ____ regrets Please indicate each guest’s name and dinner selection. Dinner Selections: Steak, Salmon, Vegetarian __________________________________ __________________________________ |
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RSVP Sample 3 Kindly Respond by April 6, 2007 Name(s) ____________________________ ____ Joyfully accept your invitation ____ Regretfully decline your invitation Number of guests attending ____ |
RSVP Sample 4 We look forward to celebrating with you! Kindly Respond by April 6, 2010 M ____________________________ ____ Accepts ____ Regrets Please indicate the number of each: ____ Steak ____ Salmon ____ Vegetarian |
Pocket invitations provide a great solution for couples who need to provide wedding guests with lots of event information. Typical accessory items include maps, driving directions, weekend itineraries, and hotel recommendations along with the standard wedding invitation and reply card. All of our pocket invitations include 2 accessory cards, in addition to a reply card, giving you plenty of options for communicating event details to your guests with style!
It is appropriate to use any of the following for the return address of a wedding invitation:
RSVP cards should be sent back to whomever will be keeping track of guest responses. Whether this is the bride, the groom, or another family member is entirely up to those planning the wedding! Consider how you plan to manage guest responses and base your decision on what makes the most sense for you.
Looking for more insight into wedding etiquette? Visit our helpful blog with dozens of articles addressing everything from invitation wording nightmares to the ins and outs of inner envelopes. Frequent blog visitors, as well as our Facebook and Twitter fans, are privvy to all sorts of special offers, unique discount codes, and fun giveaways!
For details about our design basics (swatches and such), please see the links under “Design Me” at the bottom of any TGK web page.
Of course! We provide up to 2 complimentary proofs of each and every item! In order to ensure that you are completely satisfied with your order, print production does not begin until we have received your proof approval. For more information view our full Proof Policy .
Absolutely! The Green Kangaroo specializes in custom stationery, and we love to work with our customers to tailor each invitation to perfectly reflect your individual style. All of our designs are flexible and interchangeable. If you’d like to adjust the layout or design, just indicate the changes you’d like made when you place your order. One of our design consultants will get in touch with you directly to fine tune your ideas. Don’t see exactly what you want in one of our existing designs? Consider working with our designers to create an entirely new custom design!
Absolutely! The Green Kangaroo specializes in custom stationery, and we love to work with our customers to tailor each invitation to perfectly reflect your individual style. All of our designs are flexible and interchangeable. Simply indicate in the “Special Requests/Comments” section (under the “Your Wording” step of our Build & Buy process) which monogram you’d like to add and we’ll take care of the rest!
At our heart, The Green Kangaroo is a custom stationer. While all of the designs you see on our pages are unique to us, many of them have been inspired by brides who wanted something completely different and 100% new. This is where our custom invitation process comes in!
Our talented designers love nothing more than working directly with brides who have something special in mind. Whether it’s incorporating a sentimental memento into an original drawing or working with a meaningful quote to inspire a new design, our artists specialize in bringing your imaginings to life on the page.
If you are seeking a one-of-a-kind design, motif, or style for your wedding stationery, give us a call. You might be surprised at how reasonable our custom rates are – after all, this is what we love to do! Our Custom fees range from $25 to $125, depending on the complexity of the request, and we will quote you the charge up front so that there are no surprises. Just contact us to discuss your idea!
When you are ordering your product, simply indicate that you’d like us to create a custom map in the “Design Options” section of the Build & Buy process. You will then be asked to provide some basic details (such as road names & points of interest), and our Design Team will take care of the illustration! Our Custom Map Design Fee is $95.
Generally, yes! As long as you hold ownership of the artwork or have written permission to use it. However, we prefer to take a look at your art files before we can answer that question confidently. Please contact us to discuss the details. Below is a list of files that we accept. (A file acceptance fee will apply.)
File Types we accept:This is a possibility, however, we would need to review your map prior to accepting it. We may accept or decline a previously designed map based on the integrity of the file submitted.
You can customize our invitations with the addition or removal of nearly any design element you see on our site! Many of these options are available under our “Design Extras” section of the Build & Buy process within each product page. However, if you don’t see a particular item you are looking for, just contact us to discuss your specific request and we’ll help you get the exact look you want.
While very often we can match your vision with an ink we already have available, we are happy to create a custom color for you! Our custom ink fee is $30. Contact us to discuss the details.
Different computer monitors show color in different ways. For this reason, when you order samples from our site we always send ink swatches with your sample so that you can know for sure how the colors you’ve envisioned will appear on the paper.
We will! Certain conditions do apply, so it is best to contact us to discuss the details of your request.
We accept both digital and hardcopy photos. JPEG files are the most standard file types and satisfy most digital requirements. While hardcopy photos are not ideal, we can scan and prepare them for you for a $25 fee. Contact us to let us know if you need to mail us a hardcopy photo.
Even if a photo looks fine on your computer monitor, it won’t necessarily print well. Professional printing presses require photos to be a 300 dpi (dots per inch) resolution or higher. To determine your photo’s dpi:
Any image resulting in a dpi below 300 will print poorly with a grainy or blurry final image. Keep in mind that attempting to resize your photo may potentially distort the quality of the image. When using a photo taken by a professional photographer, it is best to ask the photographer for the original image, rather than attempting to copy it from a slideshow or preview. Your photographer should be able to provide the image in the appropriate resolution. This practice will also ensure that you have full permission to reproduce and use the photo!
Your photo should be a resolution of 300 dpi or higher.
We can crop your photo or convert a color photo to black and white. We do not, however, perform touch ups or photo enhancements such as teeth whitening, skin enhancement, or removing unwanted items from the photo. These are manipulations best handled by your photographer.
Yes, though we ask you to submit it within 1 week after your order has been placed. Please keep in mind that, in the event we don’t receive your photo in a timely manner (and your order remains “In Design” or “In Proofing” for more than 30 days), we will proceed with processing your payment. Here’s our Payment Policy
You really need to see and touch our products to truly appreciate them! Samples of nearly all of our products can be ordered online by clicking on the “Order a Sample” option on each product page.
A few notes on samples:
Prices range from $2.50-$25, depending on the product that you are ordering. View each product’s detail page for specific sample pricing information.
Your samples will be shipped within 5 to 7 business days (via US Mail). Regular shipping is free! Samples can be sent via Priority Mail / expedited shipping for an additional fee. If you would like us to expedite shipping on your sample(s), please make the proper selection during the checkout process
While our invitations and products are fully customizable, in order to provide samples for you in a timely, cost effective manner, samples are not customized. We do attempt to closely match your customization requests in the samples sent to you. And if we cannot match the colors or papers exactly in your sample, we always provide the appropriate ink and/or paper swatches to help you envision your invitation. And once you’ve placed your order, you will receive digital proofs so that you can review (and edit) the content, and feel confident that your final printed design will be exactly what you ordered.
If you are looking for a specific color to match your event, we happily provide complimentary ink and paper swatches. There is an “Order Notes” section where you can give us the details of the specific colors and paper choices you are looking for.
In most instances, your invitation will be printed at 100%, or in the darkest shade shown on the swatch. However, our ink swatches show various shades of each color to serve as a reference for certain invitations that feature both light and dark printing. Our Mountain Pocket Invitation is a good example of printing in both dark and light shades of the same color – where all the text is either 100% Navy or Fern, but the design elements are varying shades of those two colors.
We recommend that you order your invitations from The Green Kangaroo 4-6 months before your wedding, and absolutely no later than 12 weeks (3 months) before your wedding date. This time frame allows enough time for:
Ideally, you want enough wiggle room (2+ weeks) between the time your order is estimated to ship and the time you need to place your invitations in the mail. By ordering your invitations within our recommended time frame, we hope the invitation part of your wedding planning process will be less stressful!
While these time frames allow us to provide you with the best level of customer service and quality, rush production is available if necessary. Please see our Rush Policies for details regarding a “rush” order. For custom invitations, it is ideal to commission our custom design team 20 weeks (5 months) before your wedding date.
In most cases, we can accommodate rush requests. However, we reserve the right to evaluate an order’s complexity along with our current stock of materials and production schedule to determine if we are able to meet your needs. Assuming we can accommodate a rush order, the following fees will apply:
| Product Category | RUSH Production | RUSH Fee |
| Invitations (excluding couture) | 7 to 10 business days | $125 |
| Save the Dates | 5 to 7 business days | $75 |
| Wedding Programs | 5 to 7 business days | $75 |
| Table Stationery | 5 to 7 business days | $75 |
| Couture Invitations | 15 to 20 business days | $125 |
Please remember that, even for rush orders, we always require proof review and approval before we will move your order into production.
Of course! Please see our Proof FAQs
If your order is delayed for any reason, we will let you know right away. Remember, we cannot proceed without your final proof approval, so please be sure that we have your accurate contact information – and be on the lookout for email correspondence from The Green Kangaroo!
We do! Like us on Facebook or follow us on Twitter to gain access to our weekly ROOpons. We occasionally offer other promotions, which can be found on our home page and blog. Applicable coupon codes are posted when necessary.
We also offer “tiered” pricing based on volume, which means that the more you order, the lower the cost per piece. These discounts will be visible in the “Build & Buy” section of each product’s page.
It is extremely important for you to contact us ASAP if you discover that you need a few extra invitations or items in your order. We typically print a handful of extras for quality control purposes. However, we can not guarantee that overprints for your order will be suitable or available for you to purchase. When we do have extras, we keep them on hand for about 2 weeks before recycling them. If you need more of anything you have ordered, please let us know right away!
Should you discover that you need extras after our 2 week holding period passes, you will likely need to place a new order. Keep in mind that our minimum order is 25 pieces for most of our products.
Yes, we require a minimum order quantity of 25 (with the exception of table cards). Smaller quantities can sometimes be accommodated for an additional fee. Please contact us if you are interested in ordering less than 25 pieces.
One thing you won’t find in our design studio, or on our website, is a huge catalog full of inflexible choices! What will you find? A collection of Signature, Couture, and Custom designs – all available for you to see, touch, and feel. Our team works with you to create and produce each and every piece, making your purchase from The Green Kangaroo completely original.
Sure! Please contact us if you would like to order over the phone.
Every product offered through The Green Kangaroo is 100% original and is only produced by us. We are currently working with a few select online retailers and may be exploring opportunities with local retailers in the near future. If you’re not in the greater Raleigh, NC area, the best way to see our products is to order samples. Our friendly team is here Monday through Friday to answer your questions via phone and email.
Please contact us right away if any part of your order is incorrect or damaged. We ask that you inspect your order carefully once it arrives! If for any reason you are not satisfied with your order, contact us immediately (within 2 to 3 business days) so that we may evaluate your request and determine the best way to address it. We cannot repair, replace, or compensate for defective products if a complaint is submitted more than 14 days after the order has shipped.
Due to the customized nature of our products, returns and refunds will be considered on an individual basis. Rest assured, we believe in providing our customers with the highest quality products and we guarantee the quality of every item that we produce.
Our invitations are individually crafted and carefully inspected and we have a strong history of customer satisfaction. However, please examine your order carefully as soon as it arrives! If you find that an item is defective, please contact us immediately so that we can replace it for you. Errors made by The Green Kangaroo will be corrected immediately, at no cost to you.
If, for any other reason, you are not satisfied with your order, we will evaluate the issue and work with you to determine the best way to address it. Errors on your end, such as errors overlooked during the proofing process, must be corrected and reprinted at your expense, though we will attempt to discount the reprinted item for you, if at all possible. We cannot repair, replace, or compensate for defective products if the complaint is submitted more than 14 days after the order has shipped.
Cancellations made before proof approval will be subject to a fee of 35% of the total purchase price, plus any additional custom design fees charged. Orders canceled after proof approval will not receive a refund.
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