Payment Policy
Payment is due in full at the time you place your order. For security purposes, The Green Kangaroo will authorize your credit card at the time the order is placed, but your card will not be charged until a proof has been approved. Please note that, occasionally, issuing banks may reflect this authorization as a hold on your funds (contact your issuing bank for details on their policy).
Returns and refunds will be considered on an individual basis at the sole discretion of The Green Kangaroo. Cancellations made before proof approval will be subject to a fee of 50% of the total purchase price. Orders cancelled after proof approval will not receive a refund.
For custom designs, the custom design fee is charged when you enter into an agreement with The Green Kangaroo to create a custom design. The design fee is a non-refundable fee that is applied to the materials and design time necessary to create a custom piece. Should you decide to purchase the design(s) created for you, it will be treated as a separate transaction.