What happens after I place my order?
- You will receive a confirmation email with login information.
- A designer will begin to lay out the content of your order on your chosen piece of stationery. NOTE: The Green Kangaroo, Inc. cannot proceed with your order until your payment has been authorized.
- Within 1 to 2 business days, you will receive a 2nd email stating that your first set of proofs are ready to be viewed online. Please review our full proof policy here.
- Next, you will review the proofs: Show them to all your friends, your family (and anyone else who is interested!). Then you will want to review it again!
- If changes need to be made to your first set of proofs, you will submit those changes online.
- We will then send you a second and final set of proofs. You can approve this proof “as is” or submit revisions. If you cannot approve this proof, and it is necessary for an additional proof to be created, you will be charged $25 for each subsequent proof.
- After you have approved your final proof, we will send your order to production – this means printing and assembly. We will also charge your credit card at this time.
- After we have completed your order, we will ship it to you! The entire process (steps 1 thru 8) usually takes about 4 to 5 weeks. Orders typically ship 3 to 4 weeks after proof approval – and sometimes less!
NOTE During the 4 to 5 weeks following your order, we allow approximately 1 week for proof review, edits, and approval. The remainder of the time is focused on production. If your order is delayed for any reason, we will let you know ASAP. Sometimes, an order can be delayed if a customer cannot be reached to review their proofs – or – if they take in excess of 1 week to approve their proofs. When you order from The Green Kangaroo, please make sure that you can be reached via email and/or phone, and keep an eye out for correspondence from us via email. We cannot move forward without your proof approval!