What are your rush fees and policies?
First, it is necessary for us to evaluate each rush request to see if we can accommodate it. Feasibility is determined by the complexity of the request, current stock of materials, and our current production schedule. If we can accommodate a rush order, the following fees will apply:
$125 Rush Fee for orders shipped 7-10 business days after proof approval date.
$75 Rush Fee for orders shipped 11-14 business days after proof approval date.
$30 Rush Fee for orders shipped 15-21 business days after proof approval date.
Please note the following:
- UPS Ground shipping is free on all orders over $750.
- Expedited shipping (anything other than UPS ground) will incur additional fees. If you need expedited shipping, we will provide you with a quote of the available options at the time your order is ready to ship.
- If your order is over $750, The Green Kangaroo will apply a credit of $30.00 towards any expedited shipping option. (For example: If you select Overnight shipping and it costs $80.00, you will be charged $50.00 after the credit.)
- Even for a rush order, we still require proof review and approval before we move into production.